General Terms and Conditions

Last Update: 31/03/2025

CONTENTS

General
User Responsibilities
Affiliate Disclosure
Liability Limitations
Content Policy
Data Protection
Governing Law & Arbitration
Final provisions
Contact

General

Platform Overview

Travelhapp.com is an independent travel information website/blog operated by Nicole Neuberger with civil liability covered by Travelhapp S.A.S. (NIT 901353418-8, registered in Bogotá’s Chamber of Commerce, January 8, 2020, under mercantile registration number 03200567.

Travelhapp.com provides Colombia travel tips and inspiration and includes affiliate links to third-party booking platforms, with an emphasis on platforms that feature products and services of local Colombian tourism and cultural operators.

Acceptance

These Terms of Use (“Terms”) govern all use of Travelhapp.com and its associated services. By using this website, you agree to these Terms. We may update them from time to time, and continued use of the website after an update constitutes acceptance of the new Terms.

Definitions

“Platform”: The Travelhapp.com website and its associated services.
“Platform Operator”: Nicole Neuberger, responsible for content creation, affiliate partnerships and user support.
“Liability Entity”: Travelhapp S.A.S., responsible for civil liability as outlined in these Terms.
“Facebook Group”: An independent community hosted on Meta’s platform (subject to Meta’s Community Standards)
“User”: Any individual accessing or using the Platform, including website visitors and members of the Facebook group. Consumer, you, You.

⁣2. User Responsibilities

You acknowledge that Travelhapp does not verify or guarantee the accuracy, safety, or quality of third-party services.
You interact with others on our Facebook group at your own risk and acknowledge that you are solely responsible for your safety.

3. Affiliate disclosure

Travelhapp contains links to third-party booking platforms (e.g., Booking.com, Viator).
All transactions occur directly on these third-party platforms (booking, customer support, etc.).
The Platform Operator of Travelhapp.com may earn commissions from qualifying bookings.
Travelhapp S.A.S. does not receive or process any payments.

4. Liability limitations

Travelhapp S.A.S. covers civil liability.

However, liability does not apply to:

Bookings made through affiliate links.
The quality, availability, or terms of third-party services.
Interactions in the Facebook group (subject to Meta’s Community Standards).
Any direct or indirect damages resulting from your use of our Platform or third-party services.
The availability, accuracy, or content of third-party websites linked from the Travelhapp website.
Temporary Platform or service unavailability or interruptions due to technical issues, maintenance, or other disruptions.
Any direct or indirect damages resulting from your inability to access the Platform or use its services.

5. Content Policy

All travel information is provided “as-is” without warranties on accuracy or availability.
The Platform Operator reserves the right to remove content from its Facebook group that violates:
- Basic decency standards.
- Meta’s Community Guidelines.

6. Data Protection

Your use of Travelhapp is subject to our separate Privacy Policy. Please review the policy carefully.

7. Governing Law & Arbitration

These Terms are governed by Colombian law.
The court of jurisdiction for all disputes arising from these Terms is the arbitration center of the Bogotá Chamber of Commerce.
As a consumer, you may be entitled to the protection of mandatory laws in the country where you are located or habitually reside.

8. Final provisions

Updates & Changes: We may update these Terms at any time. Significant changes will be announced on the website.
Severability Clause: If any provision of these Terms is found to be invalid, the remaining provisions will remain in full effect.

9. Contact

For any inquiries regarding these Terms & Conditions, to make a claim, or file a complaint, please write to:

Travelhapp S.A.S.
Bogotá, Colombia
Email: hello@travelhapp.com